General conditions and Terms of sale

Article 1: Object of the contract

Article 2 : Product – price

Article 3: Registration and validation confirmation of orders

Article 4 : Payment

Article 5 : Liability

Article 6 : Exchange

Article 7 : Customer service

Article 8 : Protection of personal data

Article 9 : Responsibility Liability

Article 10 : Intellectual Property

Article 11 : Duration

Article 12 : Various stipulations

Article 13 : Applicable law – Competent courts


These General Terms of Sale are applied have the aim of governing the contractual relations between:


Limited Liability company with a capital of 1.000.000 Moroccan Dirhams

Whose head office is situated in Headquartered at 4, Ibnou Jabir attabari El Jounaid street and Ibnou Katir street, Les princesses quarter, Maarif, Casablanca, Morocco

Registered in trade register of Casablanca under number 263507

Tax Identification Number 14366060

Phone number : +212 522 25 83 79

Email :

Hereinafter referred to as “MAUTASSIN HAUTE COUTURE” or “MAUTASSIN”

On the one hand



Any natural person wishing to make a purchase via Mautassin Haute Couture e-commerce website available at url

Hereinafter referred as “The user”

For the purpose of these general Terms and Conditions of Sale, it is agreed that Mautassin and the User will be collectively referred to as the "Parties" and individually referred to as "Part The Party" and that the User confirming an order shall be referred to as " The Buyer".

The rights and obligations of the User are necessarily applicable to the Buyer.

The user who would like to buy Products (traditional haute couture clothing) offered for sale online on the Mautassin website and has the full legal capacity or benefit from the authorization of a person with parental authority, a guardian or a curator.

Any order for a Product offered for sale on the web site is based on the assumption that the buyer has read and accepted these Terms and Conditions of Sale, but this acceptance is not conditioned by a handwritten signature by the User.

As for electronic signature, it is reminded that the validation of the purchase order as specified in Article 3.3. Hereinafter, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature and is proof of the completeness of the order and the exigibility of the sums due in execution of the said order.

These General Terms and Conditions of Sale are applied without restriction or reservation to all sales made by Mautassin Haute Couture to non-professional buyers wishing to acquire products offered for sale online on the company website.

These General Conditions of Sale are accessible at any time on the company website and shall prevail, if necessary, on any other version or any other contradictory document.

Unless proved to the contrary, the data registered by Mautassin Haute Couture constitutes proof of all transactions carried out by the company and The user/ buyer.

Access to the website is under normal conditions of Internet connection. No additional connection costs will be billed to the User.

These general sales terms may be modified at any time, but the terms applicable are those enforced on the company website on the date your order is placed.

Article 1: object of the contract

The purpose of these General Terms and Conditions of Sale is to define, exclusively on the basis of the commercial relations that the Parties establish on the Internet, their respective rights and obligations arising from the online sale of the Products offered on the Website

They cover all the steps necessary for placing the order and keep track of the order between the contracting parties.

The Parties agree that their relations will be governed exclusively by this contract. If a condition is found to be lacking, it would be governed by the procedures in force in the area of distance selling companies which have headquarters in Morocco

Article 2 : Products – Prices

2.1 Products

The products offered for sale are those mentioned on the website at the date at which you consult such website,

The products are offered for sale within the limits of available stocks.

In case of a product's unavailability after an order is made, the Buyer will be informed of the article out of stock by email once we receive the information provided by the Mautassin’s logistics department The cancellation of the unavailable product and its refund will then be processed by Mautassin, the rest of the order remaining firm and final.

2.2 Product information

For each Product sold on the website, Mautassin provides a descriptive sheet showing the main characteristics. Mautassin makes every effort to give the User as much information as possible so as to know the Products before registering their orders.

If despite all the care taken in the drafting of these descriptions, errors or omissions appeared, the responsibility of Mautassin could not be committed.

The descriptions of the Products as well as the photographs are only indicative and do not enter into the contractual field. In particular, under the effect of the Internet browser used and the resolution of the User's screen, the colors appearing on the photographs of the Products displayed on the website may not be exactly reflecting the reality of the actual colors of the Products.

In the case where the User notices any error or omission in the product descriptions, he can contact the Customer Service ( to inform them. Mautassin is committed to proceed as soon as possible to the correction of these errors or omissions.

3.3 Price

The prices are indicated in Moroccan dirhams (DH) All taxes included, they take into account possible reductions as well as the VAT applicable on the date on which the order is placed.

However, the user can choose another currency.

The prices posted on the Website are guaranteed on the date of order and for articles available in stock, reserve made for significant changes and, in particular, VAT, manifest printing error or omission. Prices shown do not include shipping costs. They will be supported by the user depending on the country where the delivery will be made.

Mautassin reserves the right to modify its prices at any time but the Products will be invoiced charged on the basis of the rates in force at the on the date on which the order is placed subject to availability on that date.

Descriptions, prices mentioned on our website are accurate but errors may occur. If we detect a price error on a product you have ordered, we will notify you as soon as possible and give you the option to cancel or confirm the order at the correct price. If we cannot reach you, we will cancel the order automatically and you will be fully refunded. If you cancel, the order will be fully refunded.

Article 3: Registration and confirmation of orders

3.1 Navigation in the website

The User can view the various Products offered for sale by Mautassin on the website

The User is free to navigate between the various different Web pages on the Website without any obligation to make any purchase

3.2 Registration and password

Registration is required and obligatory to place an order.

This registration takes place in two stages:

As a first step, the User opens an account by indicating his e-mail address and password in the section "My Account" (at the top of the website's home page). then sends an email to the User informing him/her of the successful creation of his personal account.

In the second step, once the account has been activated, the User can access to his account, by indicating his email address and password in the section "My Account» (at the top of the website's home page). Thus, He access the online form in "My account" section which must be then filled out accurately by including the necessary information for his identification and particularly, his first name last name, phone number, email address and password .

At the time of registration, He can also fill out his measurements or letting this step for later.

Mautassin guarantees the confidentiality of the data transmitted after entering the password. The User is held responsible for the use of his password. He ensures its conservation as well as its confidentiality. Note that the password will be encrypted and that even Mautassin will not have access to it.

In case of forgotten password, the User can obtain a new one by clicking on the link «Forgot your password? provided in the "Connection" section. A new password will be sent to him by email. The user can change this password at any time in the "My Account" section.

 After creating an account on the company website, the User may authorize Mautassin to send him by email its sales invitations as well as its Newsletters.

3.3 Order registration

The User places his order via an Internet connection allowing him to navigate in the website. To be accepted, his order must include all the useful and necessary indications treatment to be processed. In addition, All orders places suppose acceptance of the General Conditions of Sale, prices and description of the Products available for sale.

If the User wishes to order, he or she will choose the different Products of interest and will show this interest by clicking on the button "Add to basket".

the User can, at any time:

Obtain a summary of the items he has chosen , by clicking on "My cart"

Continue the selection of products by clicking "Continue Shopping"

Complete the selection of Products and order those selected by clicking on "Payment"

To order the selected Products, after clicking on " Proceed to payment ", the User must identify him/ herself by entering his/her email address and password chosen when opening the personal account; or, if this is a first order, after filling out the form in " My account " (which is available on top / left side of the Website's homepage). The User is hereby informed that entering a username shall be tantamount to proof of his or her identity and shall constitute valid consent

Once identified , the user will be able to enter the information relating to his / her measurements and he / she then will have to validate the delivery information then a summary of the order will appear on the screen, specifying: the nature, the quantity and the price of the Products chosen by the User, as well as the amount of the delivery charges, the total amount of the order, the user’s details and the delivery address.

Mautassin can not group multiple orders not shipped.

3.4 Final confirmation of the order

After having read the details of his future order, and once all the requested information has been completed by the User, he may click on "Payment" to confirm his order definitively.

In the case of a payment by credit card, the User will have to fill in certain information relating to the credit card used:

• Cardholder's name

• The credit card number

• The expiration date of the card

• Cryptogram number (3-digit number on the back of the credit card)

Once the payment is confirmed, the order is registered and becomes irrevocable. The User becomes Buyer. The purchase order will registred in computerized records (which are themselves stored on a durable reliable back-up support), and will be deemed to be proof of the contractual relationship between the Parties.

As soon as you have placed your order, an email acknowledging receipt of it, will be sent to you. This email confirms that your order is registered on our website but still not finally confirmed. The order is considered to be confirmed when sending once you receive the tracking number of your parcel package by email, when the product is physically sent to you.

Mautassin recommends that the Buyer keep his order confirmation e-mail or print it. The documents archived in the Mautassin’s computer systems of will however be considered as legal proof. A summary of the order will also be available in the buyer’s account.

Article 4 : Payment

4.1 Amount of the order

The amount owed by the Buyer is indicated before order validation by the User as well as on the order confirmation emailed by Mautassin to the Buyer.

The user must pay the full amount at the time of the order. No reservation is possible.

4.2. Payment methods

Payment is made immediately via the Internet, unless the server is unavailable, by means of a credit or bank card issued in Morocco or outside Morocco by Blue Card Visa or Mastercard.

The payment of the order can also be done by Paypal

Payments by credit card are fully secured by Maroc Télécommerce

4.3. Payment confirmation

The order will be considered valid after confirmation of the banking payment agreement in the event of a refusal on the part of CMI, the order will be automatically canceled.

In any case, CYRA LYDO reserves its right to decline any order or delivery (1), if there is an ongoing dispute with the buyer, if a previous order by the buyer remains unpaid in part or in whole, if the banking institutions decline a payment by card, in the event of non-payment or partial payment not authorized. Mautassin shall not under any circumstances be held liable for such action

4.4. Payment period

When the Buyer pays with an immediate debit card, the Buyer's bank account is debited within 2 to 5 days after placing the order. This period varies according to the banking institutions. In the case of a deferred debit card, the Buyer's bank account will be debited with the amount of the order under the same conditions as the usual debits.

4.5. Exceptional condition

Mautassin has set up a verification procedure to prevent fraudulent use of bank details to place an order on its website. As part of this verification, the customer will be asked to send to Mautassin (by mail) a double - sided copy of his identity document and a proof of address of less than 3 months. The order can be shipped only after receipt and verification of the documents sent. Mautassin reserves the right to refund this order in case of non-receipt of documents or in case of receipt of non-compliant documents.

Only customers who have placed an order for an amount bigger than  the amount defined by Mautassin will have to provide these supporting documents. After registration of their order, the Purchaser Buyer concerned will receive an email from the Mautassin’s Customer Service .

Article 5 : Delivery

5.1. Delays of shipment

The deadline for placing an order for shipment delays of an order shipment is indicative starting from the day following the validation of the order by the Buyer.

This period takes into account the estimated deadlines for processing the order by Mautassin. In no way, it cannot be opposable, but in case of unusual delay, an email will be sent to the Buyer.

The average time for shipment is between 24 and 48 hours worked in Morocco, and between 4 days and 8 days worked internationally. We add to this delay, the necessary time for requested adjustment of the products (if needed) and time for transportation company for delivery to the delivery address.

In practice, orders are shipped from Mautassin - Casablanca, from Monday to Friday. Orders placed on Friday evening, Saturday and Sunday are processed on Monday morning.

MAUTASSIN cannot be held responsible for the non-receipt of an order if the user committed an error in filling in the form.

5.2. Shipping

Once the package has been shipped, the Buyer receives an email indicating the tracking number of his package. The buyer can follow the package online by clicking on the link provided for this purpose. Products are shipped to the shipping address provided by the Buyer in its account. If the Buyer has registered multiple shipping addresses in his account, he may select one before finalizing the order and proceed with its rules Mautassin does not deliver to Mailbox address .

The delivery date of the goods is communicated by Mautassin only for information only. Any reasonable delay, not imputable to Mautassin or duly justified by it, in the delivery of goods, cannot give right to any request for payment of damages-interest to the buyer damages and / or cancellation of the order by the latter.

5.3. Delivery

Mautassin delivers in all Moroccan territory and abroad, with parcel package tracking number (see article 5.2 above).

Packages are generally delivered within 2 to 3 days in Morocco and 6 to 8 days outside Morocco, working days, after their date of shipment. If the Buyer is not present at the time of delivery, the shipping company will return a second time (it will be the last time) make a second (last) passage.

In cases where the Buyer has not been able to collect his package in Morocco, it will be returned to the Mautassin’s warehouses. Mautassin will then propose to the Buyer to send him back his order a second time. If the Buyer does not respond to the this proposal within 24 hours, Mautassin reserves the right to return the item or items for sale and issue a credit in the name of the Buyer. This credit must be used within a maximum of 3 months from the date of purchase outside the sales period and before the following season.

5.4. Lost / damaged package

If within 5 working days after the dispatch of his order, the Buyer has still not received his package or the delivery notification or any specific information via the online tracking of his package, he must contact the Mautassin’s Customer Service (

The Customer Service will then open a survey with the Carrier. The Buyer will receive an email informing him that a post investigation has been opened and that the response times vary between 10 and 30 days from the opening of the investigation. If the package is found, it will be immediately returned to the Buyer. If the package is considered lost or damaged, the liability of Mautassin will be strictly limited to the value of the goods concerned by these damages or losses. Mautassin will refund the total amount of the order.

5.5. Delivery charges

The delivery charges are borne by Mautassin in Moroccan territory. And are the responsibility of the buyer for any delivery outside the Moroccan territory.

5.6. Taxes and fees

For customers outside the Moroccan territory, we ship orders without counting the import fees. This means that they are not included in the prices you see online and that you may have to pay customs fees when receiving your order or later according to customs regulations in your country. You may have to pay VAT or sales tax and probably there may be other local taxes that you will have to pay  when you collect your order.

Article 6 : Exchange

Mautassin Mautassin shall in no case exchange an article that has been customized, reworked or embellished .

The Buyer may request an exchange of all or part of the Products ordered exclusively in Morocco if they are not processed or customized (retouching, personalization ...), as long as he sends an email to the Mautassin’s Customer Service the same day when the product is received. Beyond this period, Mautassin will in no case be able to process the exchange request. The Customer Service Mautassin will then send an authorization for exchange the next morning by indicating the return address of the package.

the package must be attached to the authorization for exchange (e-mail) and must be returned on the same day when the authorization for exchange is received to the address provided by the Mautassin’s Customer Service by contacting the shipping company, that will collect the package

Any claim made after this deadline will be rejected and Mautassin will be released from all liability. If the aforementioned conditions are met, Mautassin will proceed to the exchange, within a period of ten (10) days from the date of receipt by Mautassin of the package. This exchange may consist of (i) a major exchange, subject to the availability of the products on the date of the Buyer's request, II) an exchange of color or article, subject to the availability of the products to be exchanged on the date of the Buyer's request, or III) the issue of a credit note that may be consumed within three (3) months from the date of purchase outside the sales period and before the next season.

Products subject to exchange must be returned in their packaging and in their original conditions to the address provided by the Mautassin’s Customer Service. Products must be returned in a new state and fit for resale, ie:



• Not soiled, unwashed

• Not ironed

• Folded in their original packaging

the safety and identification must be attached to the Product (s)

The Products must be accompanied by all their accessories and their return number provided by Mautassin. All the expenses and the risks bound on the return of the product are chargeable to the buyer. If the product is lost by the carrier during this shipment, the Buyer will be solely responsible and shall not by reimbursed by Mautassin. Therefore, it is up to him to keep all the proofs of this exchange.

As part of this right of exchange, and if the products returned have been damaged, incomplete or not in re-saleable condition or without labels Mautassin may refuse to exchange returned products.

Any package returned to the address provided by the Mautassin’s Customer Service and does not include any information that identifies the Buyer, especially the return number cannot be accepted. any claims that may be made by the buyer will not be accepted

If the aforementioned conditions are fulfilled, Mautassin will proceed to an exchange or the issue of a credit note, within ten (10) days maximum from the date of receipt by Mautassin of the parcel package.

The costs and the risks related to the forwarding are the responsibility of Mautassin.


After receipt of the exchange request and the products to be exchanged, the delivery times for returned Products remain the same as standard order (see article 5).

the credit notes obtained after an exchange request must be used within a maximum of 3 months from the date of purchase outside the sales period and before the following season.

Article 7: Customer Service

Mautassin Customer Service is available to you from 8.30 am to 1pm and from 2.30pm to 6.30pm from Monday to Friday and from 9: 00 am to 12: 00 pm on Saturday. You can also call us at the following number: +212 522 258379 or send us an email to the following address: contact@mautassin. com

Article 8. Protection of personal data

8.1. Personal information



Supplying personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering orders, as well as for drawing up the relevant invoices. This information is strictly confidential. Any missing information will entail the automatic refusal of the order

Users have the right to access, amend, correct and delete personal data held about them. To exercise this right, the User must send an email to the Mautassin’s customer service at the following address:

In any case, the User will make sure to remember his surname, first name, address and, where applicable, his Buyer number.

Finally, Mautassin may be required to communicate information having a nominal characteristic to its business partners. The User will thus be able to receive commercial offers from outsiders. On this basis, it is specified that unless express refusal of the User, his/ her postal address may be communicated to Mautassin's business partners. However, as regards his email address, it may be communicated to those partners only with the express consent of the latter. Of course, the User retains the possibility to refuse such a communication, either by not giving his consent during the registration and / or validation of his order, or by retrospectively stating his refusal by email, in accordance with paragraph -above.

8.2. Cookies

The only cookies that Mautassin creates are those of the session that will be erased when the website is disconnected.

Article 9. Liability

The liability of Mautassin is strictly limited to  the Buyer’s order amount.

Mautassin cannot be held liable for any harm inherent in using the Internet, such as a breach in service, outside intrusion or the presence of a computer virus

In particular, Mautassin shall in no case be held liable for any  service interruption,  external intrusion or the presence of a computer virus.

For all stages of access to the website, including consultation, form filling, placing an order, payment and any other services available on the website, Mautassin has only an obligation of means.

Article 10. Intellectual Property

All elements on the Mautassin website, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. and remain the exclusive and intellectual property of Mautassin.

The content of the Mautassin is the intellectual and exclusive property of the Mautassin company.

Website users are not allowed to reproduce or use the content of the website for their own purposes.

The trademarks of Mautassin and its partners, as well as the logos appearing on the website are registered trademarks.

Any total or partial reproduction of these brands or logos made from the elements of the website without the express permission of Mautassin is prohibited in compliance with the Intellectual Property Code


Any User or visitor of the website cannot set up a hyperlink in the direction of this one without the express and prior authorization of Mautassin.

Mautassin cannot be responsible for access by the User via the hypertext links set up within the framework of the website to other resources on the Internet.

Article 11. Duration

The present conditions are applied These General Terms and Conditions are also applicable throughout the period over which the products are online on the website of Mautassin.

Article 12. Various provisions

12.1. Partial invalidity

If one or more provisions of these General Conditions of Sale are held to be invalid or declared as such, under any law, regulation or following a final decision of a competent court, the other stipulations shall remain in full force and scope.

12.2. Entire contract

These General Conditions of Sale and the order summary sent to the Buyer represent the entirety of the existing contractual relations between both parties. In case of contradiction between these documents, the General Conditions of Sale shall prevail.

12.3. Case of Force majeure

Mautassin shall not be liable for the total or partial non-performance of its obligations under this contract, if such non-performance is due to an event that constitutes a case of force majeure, particularly in the case of disruption or strikes, either total or partial, postal services, means of transport and / or communications, flood, fire.

In the event of an incident classed as Force majeure, Mautassin will notify the User / Buyer within five (5) working days of the occurrence or threat of this event.

The Parties agree that they would have to come together and set commonly the methods for carrying out the order during the duration of the force majeure.

Beyond a period of one (1) month from the date of the interruption arising from the force majeure, Mautassin shall be allowed not to honor the order, on condition that it reimburses the buyer. if necessary, within thirty ( 30 days ).


Article 13. Applicable Law- Competent courts

These terms of sale are subject to Moroccan law.

The information collected on the official website of Mautassin is specifically intended to apply to one of our products, such as payment and delivery.

Data insiders are limited only to people who know your data because of their functionality.

In accordance with the law no. 09-08 of 1-09-15 of February 18th, 2009 on the protection of individuals with regard to processing personal data you have the right to access, rectify, modify and delete all data concerning you

In accordance with the provisions of Article 202 of Law No. 31/08 in case of a dispute between the supplier and the consumer, the competent court is the court of the domicile or residence of the consumer or that of the place where the act caused the damage was committed.